Senior Manager, Technical Services Ref HPT240002 (CLOSED)

Salary Market Aligned

Location Singapore

Consultant Jun Lim (R1329913)

Job Ref HPT240002

Date posted 1 August 2024

Our client is an established provider of recreational and leisure facilities in Singapore.

The Role

As the Senior Manager, Technical Services, your primary responsibility will be overseeing the day-to-day technical and maintenance aspects of a park, ensuring the safety and optimal functioning of rides and facilities. Additionally, you will be responsible for any planning and managing of projects pertaining to technical and facilities aspects.

Key Responsibilities

• Technical Systems Management:

  • Manage installation, testing, and adjustment of rides and related systems to ensure compliance with required specifications

  • Supervise, operate, and maintain all technical systems within the theme park

  • Ensure compliance with safety regulations and industry standards for equipment operation

• Project Management:

  • Develop and oversee project schedules, budgetary requirements and submission for approval requirements

  • Oversee contractors’ mock-up, prototype, and acceptance testing efforts to ensure results reflect the final installed system, if any

  • Review proposal including but not limited to designs, functionalities, aesthetics, and documentation from contractors ensuring compliance with contractual requirements, specifications conformance, and schedule timeliness

• Team Leadership:

  • Manage a team of technicians, mechanics, and other technical staff responsible for the maintenance and repair of theme park equipment and park facilities

  • Provide leadership, training, and support to ensure staff are knowledgeable about and compliant with safety protocols and technical procedures

  • Ensure proper coverage for daily operations as well as even distribution of work during lull and peak periods

  • Keep abreast of industry advancements and make recommendations for new technologies in theme park operations where applicable, especially pertaining to Environmental, Social and Governance (ESG)

• Preventive Maintenance:

  • Develop and implement a comprehensive preventive maintenance program (PMP) for all equipment and facilities of the park to minimise downtime and extend the life of assets and the environment

  • Schedule routine inspections and maintenance tasks for rides, pumps, filtration systems, and other technical components

• Emergency Response:

  • Establish and oversee emergency response protocols including but not limited to Risk Assessment for technical malfunctions, equipment failures and/or electrical downtime

  • Coordinate with relevant authorities and/or parties to ensure a swift and effective response to any such emergencies

• Budget Management:

  • Collaborate with the management team to develop and manage the technical services budget, ensuring cost-effectiveness and efficient resource allocation

  • Be resourceful in sourcing and procuring necessary equipment, tools, and materials at the best price without compromising on safety

  • Manage the inventory of all essential spare parts, equipment, and consumables

• Compliance and Regulations:

  • Stay current with theme park operations and its environmental regulations and safety standards

  • Understand and be responsible for Environmental, Health & Safety matters by setting policies and procedures and ensuring that the team is trained accordingly

  • Serve as the key personnel in liaison with relevant authorities for all types of inspections and/or approvals, ensuring the park’s technical systems and the ride structures comply with local, state, and federal regulations

• Vendor and Contractor Relations:

  • Manage relationships with external vendors, suppliers, and contractors providing technical services or equipment to the park without compromising on integrity

  • Negotiate contracts, oversee service agreements, and evaluate the performance of third-party service providers

• Documentation and Reporting:

  • Maintain detailed records of maintenance activities, repairs, inspections, manuals, and drawings

  • Generate regular reports for management, highlighting key performance indicators, technical issues, and recommendations for improvement

• Guest Experience:

  • Collaborate with guest services and park management to address technical and facilities concerns raised by guests and ensure a positive overall experience

Key Requirements

• Bachelor's degree in Engineering or Construction Management 

• Minimum 5 years of experience in technical services, construction, or maintenance with significant experience in the design, specification, implementation, testing, and commissioning of industrial systems

• Diploma in Engineering is acceptable with a minimum of 10 years of related experience indicated above

• Certified Pool Operator (CPO) with a strong understanding of pool and water chemistry, maintenance, and safety is advantageous

• Ability to perform engineering calculations commensurate with a Bachelor’s degree in Mechanical Engineering

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

• Experience in park development, construction, or fabrication within the theme park industry preferred

• Ability to effectively present information and respond to questions from senior management, contractors, and clients

• Good knowledge of workplace safety and health practices in Singapore

• Intermediate proficiency in Microsoft Office Suite: Word, Excel, and PowerPoint

• Preferred with excellent guest service and hospitality skills

If you believe you fit the requirements for the role, please click the APPLY NOW button. Please indicate your notice period in your CV (preferably in Word format). Data provided is for recruitment purposes only.

We thank you for your interest in this position and regret that only shortlisted candidates will be notified.

Apply now to learn more.