IT Manager Ref 2023/0026/001 (closed)

 

Salary Market Aligned

Location Singapore

Consultant Jun Lim (R1329913)

Job Ref 2023/0026/001

Date posted 15 February 2023

Our client is a leading player in the global transport and logistics space. Specialising in multimodal transport, the Company provides innovative and sustainable value-added supply chain management solutions for companies around the world. They are an advocate of diversity and equal employment opportunity, with a strong belief in bringing out the best in their employees. We invite applicants who meet the below-mentioned requirements to apply for this role immediately.

The Role

The candidate will join the IT team as an IT Manager, managing a team of system engineers and covering 12 offices island-wide to provide overall IT support. The main responsibility is to develop and manage corporate IT standards, budgeting, forecasting, asset management, customer relationship management, and project management. This position is a key leadership role and will require experience in management, including involvement in review meetings, consultations, complex problem management, and providing leadership and direction to the high performance team.

Key Responsibilities

  • Manage the IT team and evaluate performance

    • Develop objective and KPI to each team member and evaluate on a regular basis

    • Facilitate best practices and knowledge sharing within the team

    • Generate suggestions and ideas

    • Promote friendly and effective working environment

  • Training and Support to the IT team

    • Customise training program and develop the career path for individuals

    • Provide leadership and direction to the high-performance team

  • Ensure SLA to customer

    • Monitor the SLA via ticketing system to ensure performance of the team

    • Involve in escalation to level 3, regional and HQ level

    • Continuous improvement

  • Project management

    • Develop and monitor a full project life cycle

    • Ensure projects are aligned to business strategy requirements and are completed on time and within budget

  • Procedure, Standards and Policy

    • Perform yearly assessment of the existing related documents and perform necessary changes or escalation to conclude the findings if any

    • Handle Security Incident according to defined protocol and workflow, evaluate risk and impact, escalate to higher level if required

    • Assist in promoting user awareness in security protection

  • Ensure IT Infrastructure availability and performance

    • Manage all IT infrastructure/systems according to company standards and aligned with standard practices

    • Define and implement backup, recovery, and emergency procedures

    • Take ownership of the IT infrastructure setup including offices and warehouse

    • Take ownership of the server room setup and operation

  • IT Budgeting

    • Responsible for IT related forecasting and budgeting for the financial year

    • Responsible for managing and monitoring the approved budget

  • Vendor Management

    • Good vendor management skill to gain benefit to the Company

  • Team Management

    • Ensure and monitor team compliance to the Company’s Code of Conduct and regulations

    • Ensure team understanding and implementation on the Company’s Values in daily work behaviors

    • Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

    • Plan and monitor team development together with HR Division

    • Ensure updated Job Description availability for the team by coordinating with HR Division

    • Ensure all changes in Department / Section communicated properly to the team

  • QHSE

    • Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

    • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

    • Ensure compliance with applicable legal requirements

Key Requirements

  • Degree in IT or equivalent

  • At least 10 years of work experience in IT with at least 4 years of management experience

  • Solid IT technical background

  • Experience working with Windows Server / HyperV / Active Directory / O365 environment is mandatory

  • Experience in Cisco networks / Aruba / Veeam back-up or equivalent is desired

  • Experience in Freight / Logistics would be an advantage

  • ITIL / MCSE / CISSP / PMP is good to have

  • Excellent customer service skills

  • Excellent spoken and written communication skills

  • Result-orientated, excellent communication and organisational skills

  • Logical thinking and analytical mindset

  • Comfortable being based at either the East or West site; and will need to travel across all sites island-wide where required

 

If you believe you fit the requirements for the role, please click the APPLY NOW button. Please indicate your notice period in your CV (preferably in Word format). Data provided is for recruitment purposes only.

We thank you for your interest in this position and regret that only shortlisted candidates will be notified.

Apply now to learn more.

 
Supply ChainProfessional SearchSingapore, IT, Project Management, Budgeting, QHSE