Posts in Insights
It Pays to Strategise Now to Maximise Employee Retention

Organisations that are fairly progressive in their talent management and employee engagement practices have traditionally focused on leveraging career paths to demonstrate strong career prospects to their employees, particularly the ones with the most promise. This is often used in conjunction with high-potential programs to provide a path to accelerate the advancement of these individuals. Such accelerated programs may include management trainee programs, overseas postings, mentorship programs, and inclusion within high-visibility project teams to work on coveted projects.

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3 tips for using technology for better customer service

The advent of technology has transformed the face of business everywhere, in any area conceivable. One of the key areas in which technology has been harnessed to strengthen a company is the area of customer service. In order for your business to continue to grow in the midst of cutthroat competition, it is imperative that it maintains its competitive edge. One of the ways in which this can be done is to harness technology for better customer service.

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How to Design a Successful Performance Bonus Plan

If there is any reason why December is the best month of the year (besides the Christmas holidays, of course), it has to be the bonus pay-outs for which many employees have been working so hard for.

Bonuses are commonly used by companies as a motivational tool for employees. In the past decade or so, we have seen an increasing trend in performance-related pay as competition amongst enterprises as well as maturity of the workforce rise.

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The Monthly Checklist To Keep Your Small Business On Track

Are you running your business like an easy sprint or a tiring marathon?

With limited resources and so much to do, it is not uncommon for teams to lose sight of their original goals when they first initiated the project. Nothing is more demoralising than reaching the end of a quarter or year with no clue or consensus on whether your results indicate a success or a failure.

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3 Tips For Managing Your Virtual Office

Once your business establishes itself in one market, your next step as an entrepreneur is to think about expanding your business into new markets. This is important for the survival of your business especially when you hail from a country with a small market. Governments around the world are also realising the importance of supporting businesses in expanding internationally, as evident from the SME Export Marketing Fund (EMF) in Hong Kong and the International Partnership Fund in Singapore.

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Job Competency Modelling

Competencies are the skills, knowledge and personal characteristics that contribute to superior performance. A well-developed competency framework can achieve alignment and integration of business strategies:

 

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Newsletter - September 2017

In September, Ministry of Manpower (MOM) announced the introduction of a new Work Pass (WP) card with a QR code and a free mobile application called the SGWorkPass. The app enables employers, pass holders and any other stakeholders to check the status of work passes with their smartphones. This is more reliable as the date of expiry printed on a work pass may not reflect the most up to date status for various reasons, e.g. cancellation due to resignation or restructuring.

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The 5 Key Features of a Good Incentive Plan

Incentive plans are becoming an increasingly popular tool to drive employee performance. A well-designed plan can help to accelerate business growth as well as achieve talent attraction and retention. Today we explore 5 key features of a good incentive plan.

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Does Cultural Fit Impact Hiring Success?

Ignoring Cultural Fit Can Be Costly

All organisations will definitely benefit from an awareness and benefits of the role of cultural fit in the recruitment and selection process. The challenge lies in knowing how to strike the delicate balance between probing further to ascertain a candidate's likelihood to succeed in that organisation's culture and recognising there is sufficient 'evidence' of a good cultural alignment. 

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(HBR) Onboarding Isn’t Enough

Many businesses think they are doing a good job of bringing newly hired executives like Jacobsen into the fold when they actually aren’t. Nearly all large companies are competent at the administrative basics of signing leaders up, but that level of onboarding does little to prevent the problems that can arise when these people start working with new colleagues and grappling with unfamiliar cultural norms and expectations. Companies vary widely when it comes to how much effort they put into integration, with major consequences in terms of time to performance, derailment (through termination or resignation), and talent retention.

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(HBR) Building a Game-Changing Talent Strategy

Founded 25 years ago by eight partners, BlackRock, the world’s largest asset management firm, rewrote the playbook in financial services. While many of its peers were stumbling and retrenching in the aftermath of the 2008 recession, BlackRock was charting a course for growth. Its revenue, profits, and stock price all performed consistently during that tumultuous period.

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Excerpts of NWC 2017/18 Guidelines

The NWC Guidelines cover the period from 1 July 2017 to 30 June 2018 and applies to all employees – management, executives, professionals and rank-and-file employees, unionised and non- unionised companies in both public and private sectors, workers who have been re- employed.

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The Importance of Cultural Intelligence for Successful M&As

A staple of modern-day business, mergers and acquisitions (M&As) can make or break a business. When you choose to buy (or be bought by) a partner company, this can and should lead to an outcome where the whole is more than sum of the parts. Unfortunately, if the merger does not go well, the opposite can happen. Both sides can, and unfortunately sometimes do, drag each other down through infighting and miscommunication. Today, we are going to look at the important role of cultural intelligence in successful M&As.

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Our thoughts on remaining employable and relevant

Besides having more people competing for fewer jobs, globalization and advancement in technology have also put downward pressure on wages, making it harder for young graduates to find a job that meets their salary expectation. Young people will need to be agile, adaptable and be prepared to put in the effort and time to understand emerging trends. After they’ve landed a job, they should also continue to develop the skills needed to create a difference in the organizations they are a part of. 

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